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座人呼叫中心外包CCO市场迎来好年头

发布时间:2021-10-22 12:52:29 阅读: 来源:楼梯踏板厂家
座人呼叫中心外包CCO市场迎来好年头

呼叫中心外包(CCO)市场迎来好年头

随着买家成熟老练,CCO的价值已经超越了劳动套利;服务商越来越注重过程改进和业务成果以提供节约成本和收入增长。2013年全球呼叫中心外包(CCO)市场增长了7%,达到亿美元。随着大量新增的交易,2013也见证了大量的终端,表现出买家来巩固自己的投资组合,目前的业务驱动更多的价值意向。

英文原文:

Contact Center Outsourcing (CCO) Market Gets Better with Age: Everest Group Report

Information Technology|Tuesday, July 01, 2014

With buyers maturing in sophistication, the value proposition of CCO has moved beyond labor arbitrage; service providers are increasingly focused o构成区域优势n process improvement and business outcomes to deliver cost savings and revenue growth.

The global Contact Cen在我国运⑵0大型运输机和c919大型客机设计中ter Outsourcing (CCO) market grew at 7 percent in 2013, reaching US$ bill正是4相限变频器这个特性ion. Along with a higher number of new deals, 2013 also witnessed a high number of terminations, highlighting buyers i5、LED数字显示ntentions to consolidate their portfolio and drive more value from current engagements.

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