座人呼叫中心外包CCO市场迎来好年头

呼叫中心外包（CCO）市场迎来好年头

随着买家成熟老练，CCO的价值已经超越了劳动套利；服务商越来越注重过程改进和业务成果以提供节约成本和收入增长。2013年全球呼叫中心外包（CCO）市场增长了7%，达到亿美元。随着大量新增的交易，2013也见证了大量的终端，表现出买家来巩固自己的投资组合，目前的业务驱动更多的价值意向。

英文原文：

Contact Center Outsourcing （CCO） Market Gets Better with Age: Everest Group Report

Information Technology｜Tuesday, July 01, 2014

With buyers maturing in sophistication, the value proposition of CCO has moved beyond labor arbitrage; service providers are increasingly focused o构成区域优势n process improvement and business outcomes to deliver cost savings and revenue growth.

The global Contact Cen在我国运⑵0大型运输机和c919大型客机设计中ter Outsourcing （CCO） market grew at 7 percent in 2013, reaching US$ bill正是4相限变频器这个特性ion. Along with a higher number of new deals, 2013 also witnessed a high number of terminations, highlighting buyers i5、LED数字显示ntentions to consolidate their portfolio and drive more value from current engagements.